About Experience Saturn
To make sure our guests properly "Experience Saturn" at Saturn of Naperville and Saturn of North Aurora, we are guided by a distinct Vision, Mission, Philosophy and Values. They are as follows:
Mission
The goal of ExperienceSaturn at Saturn of Naperville and Saturn of North Aurora is to be an industry leader in providing unmatched quality automotive products and services.
The ExperienceSaturn philosophy is based on five areas that we believe are critical to business success. Those areas are:
1. Customer Enthusiasm
Completely satisfied customers who recommend us to family and friends.
2. Employee Satisfaction
We attract the best and they stay with us long term.
3. Financial Performance
We are profitable and use our capital wisely.
4. Market Penetration
We sell lots of everything.
5. Ongoing Improvement
Every day is a starting point from which we improve.
Our philosophy holds that each area is of equal importance. They are all inter-related and overlapping. We continually strive to reach a level of excellence in each of them. However, in any planning or decision making process, or in any situation of seeming conflict or contradiction among the five critical areas, customer enthusiasm will always carry the most weight.
Vision
To be so effective that we are able to be helpful to others.
ExperienceSaturn holds the following, fundamental values that we believe will assure both business success and the personal fulfillment and well-being of our employees:
The Value of Individual Responsibility and Accountability
We will be individually responsible and accountable to our internal and external customers for all our products and services. Individual responsibility and accountability for our own performance and accountability for the quality of our products will demonstrate to our customers we are enthusiastic about them and really care.
The Value of Unconditional Dedication to Excellence
At ExperienceSaturn, there is no place for mediocrity and half-hearted efforts. We accept personal responsibility, accountability, and authority for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.
The Value of Cooperation, Communication and Working Together
Working together at all times and close, mutual support of one another is a fundamental tenet of ExperienceSaturn. We value open communication and encourage new ideas, realizing that cooperative teamwork produces a better work environment and enthusiastic customers.
The Value of the Worth of Our People
We have nothing of greater value than our people. We value the demonstrating of respect for the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members, possessing a high degree of initiative, self respect and self discipline.
The Value of Ongoing Improvement
We believe in not accepting the status quo; we believe we can always improve and get better than we are, and we believe in the value of ongoing education in any form. We believe in providing opportunity for personal, professional, and organizational growth and innovation for our people and our company.
The Value of Honesty and Integrity
We believe that all decisions are to be made with integrity, being honest with self and with others. Leadership is setting good examples for others to follow, expecting as much from yourself as from others, and living with integrity.
Mission
The goal of ExperienceSaturn at Saturn of Naperville and Saturn of North Aurora is to be an industry leader in providing unmatched quality automotive products and services.
- We will constantly strive to meet the changing needs of our customers.
- Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
- Together we will set and continually improve sales, service and operational standards to ensure long term market leadership and profitability.
- It is our mission to exceed our customers' and employees' expectations and maintain their loyalty for a lifetime.
The ExperienceSaturn philosophy is based on five areas that we believe are critical to business success. Those areas are:
1. Customer Enthusiasm
Completely satisfied customers who recommend us to family and friends.
2. Employee Satisfaction
We attract the best and they stay with us long term.
3. Financial Performance
We are profitable and use our capital wisely.
4. Market Penetration
We sell lots of everything.
5. Ongoing Improvement
Every day is a starting point from which we improve.
Our philosophy holds that each area is of equal importance. They are all inter-related and overlapping. We continually strive to reach a level of excellence in each of them. However, in any planning or decision making process, or in any situation of seeming conflict or contradiction among the five critical areas, customer enthusiasm will always carry the most weight.
Vision
To be so effective that we are able to be helpful to others.
ExperienceSaturn holds the following, fundamental values that we believe will assure both business success and the personal fulfillment and well-being of our employees:
The Value of Individual Responsibility and Accountability
We will be individually responsible and accountable to our internal and external customers for all our products and services. Individual responsibility and accountability for our own performance and accountability for the quality of our products will demonstrate to our customers we are enthusiastic about them and really care.
The Value of Unconditional Dedication to Excellence
At ExperienceSaturn, there is no place for mediocrity and half-hearted efforts. We accept personal responsibility, accountability, and authority for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.
The Value of Cooperation, Communication and Working Together
Working together at all times and close, mutual support of one another is a fundamental tenet of ExperienceSaturn. We value open communication and encourage new ideas, realizing that cooperative teamwork produces a better work environment and enthusiastic customers.
The Value of the Worth of Our People
We have nothing of greater value than our people. We value the demonstrating of respect for the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members, possessing a high degree of initiative, self respect and self discipline.
The Value of Ongoing Improvement
We believe in not accepting the status quo; we believe we can always improve and get better than we are, and we believe in the value of ongoing education in any form. We believe in providing opportunity for personal, professional, and organizational growth and innovation for our people and our company.
The Value of Honesty and Integrity
We believe that all decisions are to be made with integrity, being honest with self and with others. Leadership is setting good examples for others to follow, expecting as much from yourself as from others, and living with integrity.
